May 10 2023

Case Manager - International

Due to our continued success and growth, Sport Resolutions has an exciting opportunity for an individual to join its passionate, diverse and experienced case management team to assist, primarily, with international referrals.

The Case Manager will manage enquiries, cases and independent reviews, appointing panel members as required. They will provide support to the Senior Case Managers and the Head of Case Management. The successful applicant will be required to administer cases including anti-doping rule violations, ethics and integrity related matters, independent reviews and disciplinary proceedings. The Case Manager will play a vital role in ensuring that disputes are managed fairly, efficiently and cost-effectively.

Suitable applicants will have experience of working in a legal environment, excellent customer service skills, and a passion for sport and integrity. The successful applicant will have the ability to handle confidential information in a discreet and professional manner and will have experience of using Microsoft applications. A high level of oral and written communication skills is required, along with first-rate attention to detail. Bilingual or multilingual applicants will bring additional skills which are valued for this position.

Sport Resolutions values its staff extremely highly, with opportunities to develop skills and knowledge both internally and through the support of continued professional development.

Sport Resolutions

Sport Resolutions has established itself as the independent dispute resolution service of choice for sport. Its skilled and motivated case team appoint individuals from an expert and diverse panel of over 200 individuals to cases such as anti-doping referrals, safeguarding investigations, vetting procedures, selection disputes and contract-based arbitrations. Sport Resolutions’ clients include NGBs and International Federations such as World Athletics, the International Tennis Federation, the Commonwealth Games, and the International Testing Agency.

The organisation administers the International Hearing Panel, which adjudicates on anti-doping rule violations, the Safeguarding Case Management Programme (SCMP), which provides UK NGBs with access to expert safeguarding and legal support; Sport Integrity, an independent disclosure and complaints service for Olympic and Paralympic sport; and the National Anti-Doping Panel, which is responsible for adjudicating anti-doping disputes in the UK.

Role Profile

For more information, please download the Role Profile found in the links on the right-hand side of this page.


£31,000 per annum plus staff benefits


St Paul's, London (minimum 8 days per month working from the office)


To apply, please send your CV and covering letter explaining what you will bring to the role to Ross Macdonald, Head of Business Operations, via email to rmacdonald@sportresolutions.com by 5.00pm on Friday 2nd June 2023.

Please also confirm, in your cover email, that you have the right to work in the UK or that you are eligible to immediately apply and obtain a work visa upon receiving any job offer, with no sponsorship required. The successful applicant must be in a position to work at least two days per week in-person, at the main office in London.

In addition, please complete the anonymous equality monitoring form accessed via the website link.


Interviews will be held in the week commencing Monday 12th June 2023. The first-round of interviews will be held via video conference call.          

Equal Opportunities

Sport Resolutions is committed to equality and values diversity. We particularly welcome applications from people with disabilities and minority ethnic candidates.


A large print, Braille or audio version of this advert can be obtained by request from us by calling the office on 020 7036 1966.