Vacancy for Case Manager – National

About the Role

Sport Resolutions has an exciting opportunity for an individual to join its passionate and experienced National case management team to assist with the administration of domestic matters including football disciplinary procedures, Olympic and Paralympic disputes, and anti-doping rule violations.

The Case Manager will manage enquiries, cases and independent reviews, appointing panel members as required. Sport Resolutions has contracts with the English Football League and The Football Association to administer hearings for potential rule violations including those related to discipline and financial breaches. The Case Manager will play a vital role in ensuring such matters are managed fairly, efficiently, and cost-effectively.

The successful applicant may also be required to administer matters related to anti-doping rule violations, ethics and integrity related matters, mediations and independent reviews, as directed by the Senior Case Managers and the Head of Case Management.

Suitable applicants will have experience of working in a legal environment, excellent customer service skills, and a passion for sport and integrity. The successful applicant will have the ability to handle confidential information in a discreet and professional manner and will have experience of using Microsoft applications. A high level of oral and written communication skills is required, along with first-rate attention to detail. 

Sport Resolutions values its staff extremely highly, with opportunities to develop skills and knowledge both internally and through the support of continued professional development. 

The Role Profile for this position can be downloaded from the Related Documents on the right of this page.

Location

Sport Resolutions’ office is located at St Paul’s, London. 

Employees are currently required to work in the office a minimum of eight days per month and should be based within the United Kingdom. Applicants should have the right to work in the UK or be eligible to immediately apply and obtain a work visa upon receiving any job offer, with no sponsorship required. 

Person Specification

Essential

• An undergraduate degree.
• Experience of the administration of complex casework.
• Excellent customer service skills in dealing with a wide range of service users including national governing bodies, athletes and their professional advisers.  
• Good communication skills (both oral and written).
• Ability to remain calm under pressure.
• Ability to work accurately, as part of a team and individually, paying great attention to detail.
• Ability to handle confidential information regarding case records in a discreet and professional manner.
• Experience in using Windows-based software applications, including Microsoft Word, Outlook and Excel and of using case management software.
• An interest and enthusiasm for sport.
• Total integrity.

Desirable

• A legal qualification or experience of working in a legal environment.
• Familiarity with court and/or tribunal procedures.
• Experience of mediation and/or arbitration.
• Project or programme management skills and experience.
• A good knowledge and/or experience of the structure of sport in the UK, in particular the governing body sector.
• Knowledge of data protection principles.

Related Documents

• Role ProfileRole Profile

• £33,500 annual salary
• Discretionary bonus
• Employer pension contribution of 8%
• Private healthcare, with additional discounts for leading a healthy lifestyle.
• Life assurance of 4 x salary.
• Enhanced Maternity / Paternity / Parental Leave
• Support for continued professional development.
• Cycle to Work Scheme

Sport Resolutions

Sport Resolutions has established itself as the independent dispute resolution service of choice for sport. Its skilled and motivated case team appoint individuals from an expert and diverse panel of over 300 individuals to cases such as anti-doping referrals, safeguarding investigations, vetting procedures, selection disputes and contract-based arbitrations. Sport Resolutions’ clients include NGBs and International Federations such as World Athletics, the International Tennis Federation, the Commonwealth Games, and the International Testing Agency. 

The organisation administers the International Hearing Panel, which adjudicates on anti-doping rule violations, the Safeguarding Case Management Programme (SCMP), which provides UK NGBs with access to expert safeguarding and legal support; Sport Integrity, an independent disclosure and complaints service for Olympic and Paralympic sport; and the National Anti-Doping Panel, which is responsible for adjudicating anti-doping disputes in the UK. 

Strategy

Please click here to view the Sport Resolutions strategy.

Application Process

To apply, please complete the form on the 'Apply Now' tab. You will be required to upload a CV and covering letter explaining what you will bring to the role. Additionally, you will be asked to agree to the processing of your data and you will be required to confirm your eligibility to work in the United Kingdom.

Should you experience any issues with the online form, please contact Ross Macdonald, Head of Business Operations, via email at rmacdonald@sportresolutions.com .

In addition, to help us improve, please complete the anonymous equality monitoring form accessed via the Equality, Diversity and Inclusion page on our website. Please click here.

Interviews

Interviews will be held in the week commencing Monday 23rd June 2025. The first-round of interviews will be held via video conference call.

Equal Opportunities

Sport Resolutions is committed to equality, diversity, and inclusion. We welcome applications from everyone, including minority and underrepresented groups. All applicants will be assessed solely on merit and relevant experience to do the job. Sport Resolutions will make sure that you are treated fairly, regardless of a condition or disability, and will offer reasonable adjustments as part of our recruitment process to anyone who needs them.

A large print, Braille or audio version of this advert can be obtained on request from us by calling the office on 020 7036 1966.   

Apply Online

Complete the short form on this page, remembering to attach your CV.