June 27 2024

Case Manager - International

An exciting opportunity for an individual to join Sport Resolutions' skilled, diverse and experienced case management team to assist, primarily, with international referrals.

Due to our continued success and growth, Sport Resolutions has an exciting opportunity for an individual to join its skilled, diverse and experienced case management team to assist, primarily, with international referrals.

The Case Manager will manage enquiries, cases and independent reviews, appointing panel members as required. They will provide support to the Senior Case Managers and the Head of Case Management. The successful applicant will be required to administer cases including anti-doping rule violations, ethics and integrity related matters, independent reviews, disciplinary proceedings and vetting processes. The Case Manager will play a vital role in ensuring that disputes are managed fairly, efficiently and cost-effectively.

Due to the increasing number of international referrals which we are receiving, applicants should be proficient in written and spoken French. Bilingual or multilingual applicants will bring additional skills which are valued for this position. Suitable applicants will have experience of working in a legal environment, excellent customer service skills, and a passion for sport and integrity. The successful applicant will have the ability to handle confidential information in a discreet and professional manner and will have experience of using Microsoft applications. A high level of oral and written communication skills is required, along with first-rate attention to detail.

Sport Resolutions values its staff extremely highly, with opportunities to develop skills and knowledge both internally and through the support of continued professional development.

Sport Resolutions

Sport Resolutions has established itself as the independent dispute resolution service of choice for sport. Its skilled and motivated case team appoint individuals from an expert and diverse panel of over 200 individuals to cases such as anti-doping referrals, safeguarding investigations, vetting procedures, selection disputes and contract-based arbitrations. Sport Resolutions’ clients include NGBs and International Federations such as World Athletics, the International Tennis Federation, the Commonwealth Games, and the International Testing Agency.

The organisation administers the International Hearing Panel, which adjudicates on anti-doping rule violations, the Safeguarding Case Management Programme (SCMP), which provides UK NGBs with access to expert safeguarding and legal support; Sport Integrity, an independent disclosure and complaints service for Olympic and Paralympic sport; and the National Anti-Doping Panel, which is responsible for adjudicating anti-doping disputes in the UK.

Person Specification


  • An undergraduate degree.
  • Experience of the administration of complex casework.
  • Intermediate level French (minimum B2 CEFR).
  • Excellent customer service skills in dealing with a wide range of service users including International Federations, athletes and their professional advisers.
  • A good knowledge and/or experience of the structure of sport both nationally and internationally, including International Federations and NGBs.
  • Good communication skills (both oral and written).
  • Ability to remain calm under pressure.
  • Ability to work accurately, as part of a team and individually, paying great attention to detail.
  • Ability to handle confidential information regarding case records in a discreet and professional manner.
  • Experience in using Windows-based software applications, including Microsoft Word, Outlook and Excel and of using case management software.
  • An interest and enthusiasm for sport.


  • A legal qualification or experience of working in a legal environment.
  • Familiarity with court and/or tribunal procedures.
  • Experience of mediation and/or arbitration.
  • Knowledge of anti-doping regulations.
  • Project or programme management skills and experience.
  • Bilingual / trilingual / multilingual.

Role Profile

Prior to applying for this role please review the full role profile, which can be found in the links on the right of this page.


  • £32,550 annual salary
  • Discretionary bonus
  • Employer pension contribution of 8%
  • Health cover (upon successful completion of probation)
  • Enhanced Maternity / Paternity / Parental Leave
  • Interest free season ticket loans
  • Cycle to Work Scheme


Sport Resolutions’ office is located at St Paul’s, London.

Employees are currently required to work in the office a minimum of eight days per month.


To apply, please send your CV and covering letter explaining what you will bring to the role to Ross Macdonald, Head of Business Operations, via email to rmacdonald@sportresolutions.com by 5:00 pm on Friday 26 July 2024.

Please also confirm, in your cover email, that you have the right to work in the UK or that you are eligible to immediately apply and obtain a work visa upon receiving any job offer, with no sponsorship required. The successful applicant must be in a position to work at least eight days per month in-person, at the main office in London.

In addition, please complete the anonymous equality monitoring form which can be found here.


Interviews will be held in the week commencing Monday 5 August 2024. The first round of interviews will be held via video conference call.          

Equal Opportunities

Sport Resolutions is committed to equality, diversity, and inclusion. We welcome applications from everyone, including minority and underrepresented groups. All applicants will be assessed solely on merit and relevant experience to do the job. Sport Resolutions will make sure that you are treated fairly, regardless of a condition or disability, and will offer reasonable adjustments as part of our recruitment process to anyone who needs them.

A large print, Braille or audio version of this advert can be obtained on request from us by calling the office on 020 7036 1966.