Updated - May 17, 2018

Who are Sport Resolutions?

Sport Resolutions is an independent, not-for-profit, dispute resolution service for sport based in the United Kingdom.

At Sport Resolutions, we are committed to maintaining the trust and confidence of our visitors to our web site and our subscribers to our newsletters. We respect your privacy and we want you to know that Sport Resolutions is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. In this Privacy Policy, we’ve provided lots of detailed information on when and why we collect your personal information, how we use and secure it.

Access to Your Personal Data

We may wish to provide you with information about special features of our website or other services or products we think may be of interest to you. If you would rather not receive this information, please send an email to resolve@sportresolutions.com with the word ‘Unsubscribe’ in the subject line and your name and the related email address.

You can also unsubscribe to general mailings at anytime by clicking the unsubscribe link at the bottom of any our newsletters.

If we amend our privacy policy, any changes will be published on this web site. Please contact Sport Resolutions if you have any queries or comments regarding our privacy policy.

Types of Data We collect

Google Analytics

When someone visits www.sportresolutions.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Mailing List

As part of the registration process for our e-newsletter, we collect personal information. We use that information for a couple of reasons: to update you on our investigations, events, seminars, decisions and developments; to bring you relevant news from the sector; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy policy. 

You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails.

Ticketing Data

We use a third-party provider, Eventbrite, to sell tickets for our events. When you purchase a ticket (or tickets) or a handbook(or handbooks) through Eventbrite your full name, address data, job title, company, ticket details, email and contact number will be stored in our system. Please be assured that we do not share your personal details with any other company.

For some more information please see Eventbrite’s privacy policy.

Cookie Policy

What is a cookie?

Cookies are files which contain a small amount of information. They are stored on the browser or hard drive of your computer or device. Cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of a website. Cookies make the interaction between you and the website faster and easier.

What type of cookies do we use?

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Statistic cookies help us to understand how visitors interact with our website by collecting and reporting information anonymously.

Marketing cookies are used to track visitors across websites. The intention is to display content/ads that are relevant and engaging for the individual user.

What kind of information do we collect by using cookies?

When someone visits www.sportresolutions.com we collect standard internet log information and details of visitor behaviour patterns. We do this to find out information such as the number of visitors to the various parts of the site. We collect this data in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting any of our websites. We will not associate any data gathered from this site with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

How do I turn cookies off?

Most browsers allow you to refuse cookies. You may block our cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. You can find out more about cookies and how to delete and control them on www.aboutcookies.org or click help in your browser menu.

How we keep your data secure

We take reasonable and appropriate measures to ensure that your personal information is kept private and confidential. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information and to help ensure that your data is safe, secure, and only available to you and to those with authorized access.

However, due to the open nature of the internet, Sport Resolutions cannot guarantee that personal information will not be intercepted or otherwise. 

Please keep in mind that, our privacy policy does not cover the links within this site that take you to other websites. We encourage you to read the privacy statements on the other websites you visit.

Information We Receive Whilst Administering a Case

Sport Resolutions can only provide a service to parties when it has the jurisdiction to do so. This can be conveyed either by agreement of the parties or by the operation of an applicable rule or policy to which the individual has agreed to be bound.

In order to administer any process it will be necessary to receive information that is likely to contain personal data. We will take appropriate measures to ensure that this data is kept private and confidential. The lawful basis by which we process any data is legitimate interest.

The rules by which Sport Resolutions receive jurisdiction may contain a requirement to publish any decision or award. We will only so publish if the applicable rules mandate such an approach.

Once any stipulated period has elapsed, such as the sanction being served, any decision will be removed from the public domain. From that point, any case, decision or award will be anonymised so as to protect the identity of any individual.

For further information, please see our Data Protection and Privacy Policy here